iTrade - AI Trading Assistant Privacy Policy
Last updated: 5/27/2025
Barnard Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Barnard Media when you use our iTrade - AI Trading Assistant mobile application ("App").
By using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not download or use our App.
1. Information We Collect
1.1 Information You Provide to Us
We may collect information you provide directly to us when you:
- Create an account or user profile
- Subscribe to our premium services
- Request customer support
- Communicate with us via third-party social media sites
- Complete surveys or provide feedback
This information may include:
- Your name, email address, and other contact information
- Your trading preferences and investment goals
- Information about your trading experience and risk tolerance
- Content of messages you send to us
1.2 Information We Collect Automatically
When you use our App, we automatically collect certain information, including:
- Device information (such as your mobile device ID, model, and manufacturer)
- Operating system information
- App usage statistics
- IP address and log information
- Time zone and locale preferences
- Chart analysis usage and feature interactions
1.3 Information from Third Parties
If you choose to link our App to third-party services (such as social media accounts or financial data services), we may receive information about you from these services, including your profile information and account details in accordance with the authorization procedures determined by these third-party services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our App
- Process and manage your subscription
- Analyze your trading patterns to provide personalized recommendations
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our App
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Improve and personalize your experience with our App
- For compliance with legal obligations
3. How We Share Your Information
We may share the information we collect in the following circumstances:
3.1 With Service Providers
We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as cloud storage providers, payment processors, and analytics services.
3.2 For Legal Reasons
We may disclose your information if we believe it is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect our rights, privacy, safety, or property
- Detect, prevent, or address fraud, security, or technical issues
- Enforce our Terms of Use, including investigating potential violations
3.3 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
3.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
3.5 Aggregated or De-identified Information
We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including improving our App and understanding market trends.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. In-App Purchases and Subscriptions
Our App offers subscription services that provide access to premium features. When you make purchases through the App Store or Google Play Store:
- The transaction details are handled by the respective platform (Apple or Google)
- We receive information about your subscription status but not your payment details
- Your financial information is subject to the privacy policy of Apple or Google
6. Your Choices and Rights
6.1 Account Information
You can update, correct, or delete your account information at any time by logging into your account settings. If you wish to delete your account entirely, please contact us at info@barnardmedia.co.za.
6.2 Location Information
You can prevent us from collecting precise location information by disabling location services on your mobile device, but doing so may limit your ability to use certain features of the App.
6.3 Push Notifications
We may send push notifications about updates, alerts, and activities. You can opt out of receiving these by adjusting the notification settings on your mobile device.
6.4 Data Subject Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- The right to access, correct, or delete your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
- The right to withdraw consent at any time for processing based on consent
To exercise these rights, please contact us at info@barnardmedia.co.za.
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our App is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@barnardmedia.co.za, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our App, you consent to the transfer of your information to these countries.
10. Third-Party Links and Services
Our App may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services, and we recommend reviewing the privacy policies of any third-party services that you access through our App.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: info@barnardmedia.co.za